Inside Amazon S Ai Outage Crisis What The Emergency Meeting Signals For Enterprise Engineering

After four Sev1 incidents in one week, Amazon’s retail tech leadership turned its routine “This Week in s Tech” (TWiST) meeting into a mandatory deep dive on outages and root causes. Senior vice president Dave Treadwell admitted that site availability “has not been good recently.” Internal documents pointed to a “trend of incidents” since Q3 2025, with several disruptions tied to generative AI-assisted changes and coding tools like Q and Kiro. One outage left customers unable to see prices or complete checkouts for roughly six hours, traced to an erroneous software deployment.