The age of vertical models is here (9 minute read)

Fin, a customer service agent by Intercom, beats the best models in the industry, including GPT-5.4 and Opus 4.5. High-performing, fast, and cheap, the model consistently outperforms competitors while operating at a tremendous scale. It resolves almost 2M customer issues per week. The model has already grown to nearly $100M in recurring revenue.