Meet the Agents at USV (5 minute read)

USV built internal AI agents that ingest meeting transcripts, emails, and calendars to create structured “mentions” tied to companies and people, forming a continuously updated internal knowledge base. The system evolved from a simple meeting recap email into a custom CRM after existing tools failed to real time context aggregation across workflows. USV improved adoption by naming agents, giving them roles and tool access, and embedding them directly into email threads where teams provide feedback that updates agent behavior.