I Built an AI Tool That Writes Google Review Responses (And Found Why Most Businesses Do It Wrong)

I was helping a restaurant owner respond to a string of bad Google reviews last month. She was typing things like: "We are so sorry you had a bad experience. Please contact us." Generic. Invisible. Useless. After the third one, I started thinking: there has to be a better way. So I spent a weekend building ReviewReply Pro - an AI tool that generates 3 professional response options for any Google review. But the real discovery wasn't the tool. It was what I learned about why most local businesses get review responses so wrong.