A Plateau Plan to Become AI-Native

AI will not transform because it’s deployed - it will transform because the way of operating is redesigned. The tricky part? Transformations rarely fail at the start, they fail in the middle - when organisations try to scale. In a previous article I defined the concept of the AI-native bank. A bank where decisions, processes and customer interactions are continuously driven by AI. Since publishing that article, one question came up repeatedly: “ How do we actually get there? ” Before exploring that question, it is important to acknowledge something.