Building an AI Voice Agent POS Integration: Lessons from Connecting to Flipdish

One of the interesting technical challenges in voice AI is connecting natural language conversations to structured ordering systems. We recently built an integration between our AI agent and Flipdish (a restaurant POS/ordering platform popular in Ireland). The Architecture Inbound call → STT → LLM (conversation management) → Structured order extraction → Flipdish API → Order confirmation → TTS → Caller The tricky parts: 1. Menu item disambiguation.