Escaping the Stateless Trap: Building a Context-Aware Support Agent

The hardest part about building an automated system isn't generating human-like text, but getting the system to actually remember the customer. I was tired of prompt engineering and started looking for a better way to help my agent remember. For quite sometime, I set out to build IRIS (Intelligent Recall & Issue ). I didn't want to build just another standalone chatbot. Instead, I built a multi-tenant API service that any e-commerce business can plug into their existing tools to turn their rigid systems into context-aware agents.