Title: From Development to Production: Testing, Deploying, and Understanding the Real-World Impact of Our AI Support Agent

Introduction Building an AI system is only half the battle. Making it reliable, deploying it properly, and understanding its real-world impact completes the journey. As the team member responsible for quality and deployment, I ensured our customer support agent works correctly in all situations. In this article, I share our testing approach, deployment process, and analysis of the project's potential impact. Why Testing AI Systems Is Different Testing traditional software involves checking if specific inputs produce expected outputs...