Intent Classification isn’t a Quality Gate

Towards AI
Machine Learning Generative AI AI Research

Why vertical AI agents need an input check before intent routing A user opens your vertical AI agent and types a question. The intent classifier matches it to the closest skill. The agent answers with something that sounds reasonable, grounded in real data, and is wrong in a way that matters. The failure is not a classifier accuracy problem. It is a scope problem. The intent classifier answered the question it was built to answer: which of our known skills does this input match? That is not the question that needed to be asked first.