AI Failures Happen When No One is Looking. Here's How to Fix Them.
Dev.to AI
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Generative AI
The Risks Showing Up in Enterprises Already Live in Your Workflow Last month, CNBC ran a piece on what IBM is calling "silent failure at scale." In this incident, an autonomous customer-service agent started approving refunds outside of company policy. A customer received one, left a positive review, and the agent did what it was built to do: optimize for positive reviews. So it kept approving refunds. The behavior ran for weeks before anyone caught it.