Answering service for electricians: what the intake has to capture before the callback

Hey, I'm Abe, founder of OnCrew. We build AI intake for HVAC, plumbing, electrical, and roofing shops. This post is about a corner of that work I think generalizes if you are designing any contractor-facing telephony layer: what an answering service for electricians actually has to capture before a callback can be useful, and where naive intake breaks down. I'll keep it technical and skip the marketing. Most generic "agent" s online are built for small business reception. Name, callback, message, done. For electrical work, that intake is both unsafe and lossy.