AI's Memory Crisis: We're Building a Digital Dark Age

Millions of AI agents are entering production systems. Almost none can share operational experience. This is why that architectural choice matters - and what changes if we get it right. At PM, a customer places an online order for a laptop. The checkout agent queries its operational database: clean purchase history, amount within normal range, shipping address previously used, device and location consistent with recent successful orders. Everything looks normal. The agent approves the order. At the same time, a behavior agent processes clickstream data in the company's data lakehouse.