MCP just walked into enterprise SaaS like it belonged there, and most people missed it
Dev.to AI
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Generative AI
The quietest big AI shift of 2026 happened this week, and almost nobody noticed. On May 14, Freshworks shipped Freddy AI Agent Studio and an MCP Gateway inside Freshservice. It sounds like another "we added AI" product update. It isn't. The MCP Gateway is doing the load-bearing work, and an ITSM vendor - an ITSM vendor - is the one productizing it for mainstream IT operations. Here's the position I'll defend: MCP has already won. Most people just haven't noticed yet.