Why AI Receptionists Are Becoming Table Stakes — and What Separates the Ones That Work

Imagine it is late 2027. A prospect in Sydney searches for a mortgage broker. She calls the first three results. All three answer immediately. One asks her name, her loan amount, whether she has an ABN, and books an appointment in under two minutes. The other two collect her details but stumble when she asks about self-employed lending criteria. The first broker gets the meeting. The other two get a text saying she went with someone else. The difference was not that two brokers had AI and one did not. All three had AI.