AI RESEARCH
From Workflow Automation to Capability Closure: A Formal Framework for Safe and Revenue-Aware Customer Service AI
arXiv CS.AI
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ArXi:2603.15978v1 Announce Type: new Customer service automation is undergoing a structural transformation. The dominant paradigm is shifting from scripted chatbots and single-agent responders toward networks of specialised AI agents that compose capabilities dynamically across billing, service provision, payments, and fulfilment. This shift