Designing AI for Real Users -- Accessibility Gaps in Retail AI Front-End

ArXi:2603.28196v1 Announce Type: cross As AI becomes embedded in customer-facing systems, ethical scrutiny has largely focused on models, data, and governance. Far less attention has been paid to how AI is experienced through user-facing design. This commentary argues that many AI front-ends implicitly assume an 'ideal user body and mind', and that this becomes visible and ethically consequential when examined through the experiences of differently abled users.