AI RESEARCH
DQA: Diagnostic Question Answering for IT Support
arXiv CS.AI
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ArXi:2604.05350v1 Announce Type: cross Enterprise IT interactions are fundamentally diagnostic: effective resolution requires iterative evidence gathering from ambiguous user reports to identify an underlying root cause. While retrieval-augmented generation (RAG) provides grounding through historical cases, standard multi-turn RAG systems lack explicit diagnostic state and. therefore. struggle to accumulate evidence and resolve competing hypotheses across turns. We.