AI RESEARCH
Towards Proactive Information Probing: Customer Service Chatbots Harvesting Value from Conversation
arXiv CS.AI
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ArXi:2604.11077v1 Announce Type: new Customer service chatbots are increasingly expected to serve not merely as reactive tools for users, but as strategic interfaces for harvesting high-value information and business intelligence. In response, we make three main contributions. 1) We