AI RESEARCH
Robust Explanations for User Trust in Enterprise NLP Systems
arXiv CS.AI
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ArXi:2604.12069v1 Announce Type: cross Robust explanations are increasingly required for user trust in enterprise NLP, yet pre-deployment validation is difficult in the common case of black-box deployment (API-only access) where representation-based explainers are infeasible and existing studies provide limited guidance on whether explanations remain stable under real user noise, especially when organizations migrate from encoder classifiers to decoder LLMs.