"This Wasn't Made for Me": Recentering User Experience and Emotional Impact in the Evaluation of ASR Bias

ArXi:2604.21148v1 Announce Type: new Studies on bias in Automatic Speech Recognition (ASR) tend to focus on reporting error rates for speakers of underrepresented dialects, yet less research examines the human side of system bias: how do system failures shape users' lived experiences, how do users feel about and react to them, and what emotional toll do these repeated failures exact? We conducted user experience studies across four U. S. locations (Atlanta, Gulf Coast, Miami Beach, and Tucson) representing distinct English dialect communities.