Anyone using Tensordock GPU instances and having problems with failing VM’s [D]

I have an GPU distributed instance VM (3 tier data center specified in the server’s info), 2 days ago I tried to start it up, while the whole time I was paying for storage so as not to lose my VM primary storage and in extend my whole work which is related to research and is valuable and the VM is failing to start, is nowhere to be found no response no reply nothing and I already was paying every month automatically with my credit! Am angry as f$&-!, completely unreliable service and from a search around the net I found out that even if the disk image exist there is no option to mount it.