AI RESEARCH
Helping Customers in Distress: An LLM-powered Agent that Converses, Probes, and Routes
arXiv CS.LG
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ArXi:2605.16268v1 Announce Type: cross Banks receive millions of reports of fraud, scams, and disputed transactions every year, making it challenging to accurately direct customers to the appropriate specialist teams for assistance. The existing manual process driven by humans is slow and stressful for both customers and staff.